Order Information and Return Policy

Pricing Policies 

Many of our vendors require us to advertise their Minimum Advertised Price, (MAP). In many cases, we sell for less than the MAP. Since we are an authorized dealer, we must adhere to these policies. However, you will be able to determine what our selling price is by clicking the purchase button, and in some cases, we will email you the price.

Coupons

Coupons are available for specific specials items. If there is a coupon for the item you are interested in purchasing, there will be a coupon code directly next to the price on our webpage.

Security Regarding Your Purchase

At Pilots Haven, Inc., we use the latest encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. We do not sell or divulge your personal information to any person or company.

Shipping and Freight

Free!!!
Although we have free shipping, if you refund an item your refund amount will have the amount deducted that Pilots Haven was charged for shipping your item or items.

ie: Icom A23 Sport $239.99 free Shipping
Pilots Haven is charged $10.00 for UPS Ground with insurance.
Your total refund amout is $229.99
for more info on this subject please call or email us.

Returning Unwanted Merchandise: Pilots Haven Sales has a 30 day return policy. Pilots Haven Inc. will accept returned merchandise within 30 days of the purchase invoice date for refund. Pilots Haven will not refund any incurred shipping charges. Merchandise must be returned in a shipping box to protect the item that is being returned.

Returning Defective Merchandise: Pilots Haven Inc., will accept defective merchandise within 30 days of the original invoice date for refund, credit or exchange. You may return merchandise to the following address: